Refund policy

Welcome to ShopXPK. Customer satisfaction is extremely important to us, and we are committed to providing high-quality summer mini fans, cooling gadgets, and electronic products. To ensure a smooth shopping experience, please carefully read our Return & Refund Policy before placing an order.

Return Eligibility

We accept return requests under the following conditions:

  • The product received is damaged, defective, or not functioning properly upon arrival.
  • The wrong item has been delivered.
  • The return request is submitted within 3 days of receiving the order.
  • The product is unused, in its original condition, and includes all original packaging, accessories, manuals, and parts.

To process your request efficiently, customers must provide clear proof of the issue, including images or videos of the product.

Non-Returnable Conditions

Returns or exchanges will not be accepted in the following situations:

  • The product has been used, physically damaged, or mishandled after delivery.
  • The customer changes their mind or no longer wants the product.
  • Original packaging, accessories, cables, manuals, or product parts are missing.
  • The return request is made after the allowed return period.
  • Minor color or design variations caused by lighting or screen differences.
  • Delays caused by courier services, weather conditions, or unforeseen circumstances.

Refund Policy

Once the returned product is received and inspected by our team:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be issued through the original payment method or store wallet, depending on the payment option used during purchase.
  • Customers will be notified once the refund has been approved and processed.
  • Shipping and delivery charges are non-refundable unless the error was caused by ShopXPK.

Please note that refund processing times may vary depending on your bank or payment provider.

Replacement Policy

If your product is confirmed to be damaged, defective, or incorrect, you may choose one of the following options:

  • Free Product Replacement (subject to product availability)
  • Full Refund after successful verification and inspection

Replacement products will be shipped as quickly as possible after approval.

Return Request Procedure

To request a return, replacement, or refund, please contact our customer support team with the following details:

  • Full Name
  • Order Number
  • Product Name
  • Clear images or video showing the issue
  • Brief explanation of the problem

Contact Information

📧 Email: shopxpk13@gmail.com
📞 Customer Support: 0303-6501717
🕒 Support Availability: 24/7

Our support team will review your request and guide you through the return process.

Inspection & Approval

All returned products are carefully inspected before approval. ShopXPK reserves the right to:

  • Reject incomplete, misleading, or fraudulent claims
  • Refuse returns that do not meet our policy conditions
  • Request additional proof if necessary

Customers are advised to package returned items securely to avoid damage during transit.

Important Customer Notice

By placing an order with ShopXPK, customers agree to the terms mentioned in this policy. We strive to provide the best possible shopping experience and appreciate your trust in our store.

If you have any questions regarding returns, refunds, or replacements, please feel free to contact our support team anytime.